I bought my 2008 Honda Pilot at Northwest Honda in Owings Mills, MD ((410) 363-8700). Max Cho was the sales guy and he told me that the first oil change would be complimentary by Honda.
Well, today I called to make that appointment. The service manager said that they have no policy of giving free oil changes for the first oil change, but if I had some sort of written proof, they'd honor it. I have no written proof. My salesman, Max Cho said it so I took it to be true. Maybe that's why Max Cho no longer works there.
So, if you buy a vehicle from Northwest Honda, make sure you get any deals in writing. They tend to make outlandish claims that they will not support. And if you're buying a Honda, you'd be better off going to another dealer. Why set yourself up for broken promises? It's kind of like voting for Martin O'Malley - you have these great expectations and he turns around and crushes those promises.
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3 comments:
that is practically a given these days that your first oil change is free. EVERY car I've ever purchased has had this. That's pretty sad that they won't honor it...there are other Honda dealers you can take your car in for service. Don't go to Northwest if they are going to be like that!
your going to have to understand both sides. which is yourself as a customer and also the dealership and how it operates. Sometimes when there are thousands and thousands of customers it is difficult for the dealership to handle customers personally one by one. So generally if you come to the dealership and ask for a oil change for free, of course the employee is not going to be responsible for the oil change promise that went on verbally when you purchased the car.
i'm just humbly sharing some understanding whenever you shop for any products from a company.
Honda is not the company is used to be. It is producing defective products and not taking responsibility for its defects.
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