Credit Card Fraud - Qdoba Responds

In a previous post I had mentioned that I many of my friends and coworkers have been the victim of fraud in the past 2 weeks. One of the suspected originators of that fraud was the Qdoba in Owings Mills.

Today I received a comment to that posting directly from someone at Qdoba. I thank them very much for this detailed response. I shared this with my affected friends. Hopefully this will be a lesson on how to more effectively manage everyone's credit card. It's better to actively watch those statements rather than wait until the end of the month. Minimize the use of your debit card. Once that money is gone - it's gone! And always remember - cash is King!

Here is Qdoba's response:

I'm sorry that this happened to you. At Qdoba, we take our food safety and guest’s personal safety very seriously.

That being said, there was a recent credit card breach at this single franchise location in Owings Mills. As soon as we were alerted of this breach, we actively initiated the proper procedures to remedy this. Immediately, the particular location in question was taken offline so that no additional information could be transmitted. Additionally, FishNet Security, a third party security group approved by the Credit Card Consortium came to this particular location to remove the hardware to conduct a forensic investigation.

Before this system is brought back online, we will replace all the affected components and the Franchisee will work with the credit card processor to re-certify this system as being PCI compliant.

In the meantime, as with any credit card breach, we are recommending that guests who believe they were affected to contact their credit card companies directly to have charges removed and to receive a new card.

Please don’t hesitate to contact us with any additional questions or concerns. We can be reached at PR@Qdoba.com.